Shipping Policy
Shipping & Fulfillment.
This Shipping & Fulfillment Policy explains how Colink LLC processes, produces, prepares, ships, and delivers orders placed through our website. Because many of our products are custom printed, production time and carrier delivery time are separate parts of the overall fulfillment process.
Last Updated: August 31, 2026
Colink LLC
Where we currently ship
Colink LLC primarily fulfills and ships orders to customers within the United States. Shipping availability for a particular product, destination, or order will be shown during checkout where applicable.
Some products, oversized orders, unusually large quantities, or specialized orders may require additional handling or shipping arrangements. If a shipping restriction applies, we will make reasonable efforts to notify you before the order is fulfilled.
Shipping availability and charges may vary according to the product, package size, destination, quantity, and shipping service selected at checkout.
When your order begins
Orders are generally considered ready for processing after payment has been successfully received and the information required to produce the order has been provided.
For custom printed products, processing does not necessarily mean that the order is immediately handed to a carrier. Custom products must first go through production and fulfillment.
Processing may include:
- Payment verification.
- Review of the order details.
- Review of uploaded artwork or customization.
- Confirmation of product specifications.
- Preparation of artwork for the selected production method.
- Printing, decorating, finishing, or assembly.
- Quality-control inspection.
- Packaging and preparation for shipment.
How we fulfill custom orders
Because Colink LLC provides custom printed products, fulfillment may require more time than ordinary retail merchandise. We do not treat a custom order as complete simply because payment has been received.
Order received
We receive the order and verify the products, quantities, customer information, payment, and shipping details.
Artwork review
Custom artwork may be reviewed for basic production suitability. If clarification or additional information is necessary, production may be paused until the issue is resolved.
Production
Approved orders move into printing, decorating, finishing, or other applicable production processes.
Quality control
Finished products may be inspected for visible production issues, quantity, finishing, packaging, and general order accuracy.
Packaging
Once the order is ready, products are packaged according to the size, quantity, and nature of the shipment.
Carrier handoff
The package is handed to the selected or assigned shipping carrier and tracking information may become available.
Production time is separate from shipping time
The total time required to receive an order is generally made up of two stages: production/fulfillment time and carrier transit time.
Custom orders may generally require approximately 1–3 business days for production and fulfillment before dispatch, depending on the product, quantity, artwork, order volume, and production requirements. Carrier transit time is additional.
The production estimate begins only after payment has been successfully processed and all information required to produce the order has been received.
Delivery estimates shown at checkout or provided by a carrier are estimates rather than guarantees, unless a specific service is expressly identified as guaranteed by the carrier and applicable to the shipment.
| Stage | Typical Estimate | What It Includes |
|---|---|---|
| Order Review | Usually within 1 business day | Payment, order details and artwork review. |
| Production | Approximately 1–3 business days | Printing, finishing, inspection and packaging preparation. |
| Carrier Transit | Varies by service and destination | Transportation after the package leaves our fulfillment process. |
| Total Delivery | Varies by order | Production time plus carrier transit time. |
Large quantities, complex customization, artwork issues, product availability, peak seasons, holidays, carrier disruptions, or other unusual circumstances may increase the estimated timeline.
How your order is delivered
Depending on destination, product, package characteristics, and availability, Colink LLC may use established third-party shipping carriers and delivery services.
Standard Shipping
Our normal shipping option for eligible orders. Transit time varies according to destination and carrier network conditions.
Expedited Shipping
Faster carrier services may be available for eligible orders. Additional charges may apply.
Carrier-Selected Service
For certain orders, Colink LLC may select the carrier or service most appropriate for the destination, package, or order requirements.
Special Arrangements
Large-volume, commercial, or unusual shipments may require a custom shipping arrangement agreed with the customer.
Available shipping options and pricing will depend on the destination and order. Not every service is available for every product or location.
Shipping charges
Shipping charges are determined by factors such as destination, package dimensions, weight, quantity, selected shipping service, and carrier rates.
Where available, applicable shipping charges will be displayed during checkout before you complete your purchase.
Unless expressly stated otherwise, shipping charges are separate from the product price and may not be refundable when an order has already been shipped.
Additional shipping costs may apply to address corrections, returned packages, re-shipment, remote-area delivery, oversized shipments, special handling, or other circumstances outside standard fulfillment.
Tracking your shipment
When tracking is available for the selected shipping method, a tracking number may be provided after the package has been prepared and accepted by the carrier.
Tracking information may not update immediately after a label is created. The carrier may need to physically receive, scan, and process the package before movement becomes visible in its tracking system.
Once a package has entered the carrier's network, delivery scans, routing updates, estimated delivery dates, and delivery events are controlled by the carrier.
Please verify your delivery information
Customers are responsible for providing an accurate and complete shipping address, including apartment, suite, unit, building, ZIP code, and any other information necessary for delivery.
Please review your shipping information carefully before completing your purchase.
If you enter an incorrect address
If an order has not yet entered production or shipment, contact us as soon as possible. We will make reasonable efforts to update the information where operationally possible.
Once an order has entered production or been shipped, we may not be able to change the address. Any additional costs caused by an incorrect or incomplete address may be the customer's responsibility.
Failed delivery attempts
The carrier may make one or more delivery attempts depending on its policies, destination, service level, and local delivery conditions.
If a package cannot be delivered because the recipient is unavailable, the address is inaccessible, delivery instructions are incomplete, or another issue prevents delivery, the carrier may hold, redirect, or return the package according to its procedures.
If a package is returned to Colink LLC because of an incorrect address, refusal, failure to accept delivery, or another issue attributable to the recipient, additional shipping charges may apply before the package can be resent.
Delays, weather & unexpected events
Delivery dates provided by carriers are estimates unless the selected service expressly provides a delivery guarantee.
Shipments may be delayed by circumstances outside Colink LLC's reasonable control, including:
- Severe weather.
- Natural disasters.
- Carrier network disruptions.
- Transportation delays.
- Address verification issues.
- High-volume shipping periods.
- Holidays and carrier closures.
- Customs or governmental processing.
- Unexpected operational interruptions.
- Other circumstances outside our reasonable control.
Colink LLC will make reasonable efforts to assist customers when a shipment is delayed, but we cannot control a carrier's network after the order has been handed over for delivery.
If you need an order for a specific event, launch, trade show, birthday, wedding, business deadline, or other date-sensitive occasion, please allow sufficient production and shipping time. We recommend contacting us before ordering when a firm arrival date is critical.
What to do if your package arrives damaged
Please inspect your package as soon as reasonably possible after delivery.
If the package appears damaged, please take clear photographs of the outer packaging, shipping label, inner packaging, and affected products before discarding any packaging materials.
Contact Colink LLC promptly with your order number, photographs, and a description of the damage so that we can evaluate the issue and determine the appropriate next step.
Keep the packaging
Do not immediately discard damaged packaging. It may be required to investigate a carrier claim.
Photograph everything
Clear photographs help us evaluate whether damage occurred during transportation or production.
Missing shipments
If tracking indicates that a package was delivered but you cannot locate it, first check the delivery location, mailbox, front entrance, receiving area, household members, neighbors, building management, or other locations where the carrier may have placed the package.
If the package remains missing, contact us with your order number and tracking information. We will make reasonable efforts to assist in determining the shipment status.
Carrier investigations or claims may be required before a shipment can be considered lost. The resolution of a carrier claim may depend on the carrier's procedures and available evidence.
International orders
International shipping may not be available for every product or destination. If international shipping is offered for your order, additional charges, delivery times, customs requirements, and import rules may apply.
Customs and import charges
Customers receiving shipments outside the United States may be responsible for customs duties, import taxes, brokerage fees, VAT, handling fees, or other charges imposed by the destination country.
These charges are generally outside Colink LLC's control and are the responsibility of the recipient unless expressly stated otherwise at checkout.
Customs delays
International packages may be delayed by customs, inspections, documentation requirements, or local authorities. Such delays are outside Colink LLC's direct control.
Special delivery addresses
Certain products or shipping services may have restrictions for PO Boxes, military addresses, remote locations, freight addresses, commercial receiving facilities, or other special destinations.
If the shipping service selected is not compatible with the provided address, we may contact you to request an alternative address or shipping method.
Delivery estimates may also differ for special addresses. For example, carrier service standards can vary by ZIP code, mail class, and destination. USPS specifically notes that its service standards are estimates and that exceptions can apply. :contentReference[oaicite:1]{index=1}
Business days & holidays
Unless otherwise stated, production and fulfillment estimates are based on business days.
Weekends, holidays, carrier closures, and other non-operational days may not count toward standard processing or transit estimates.
During major holidays, seasonal demand, promotional periods, or unusually high order volumes, production and shipping times may take longer than normal.
Changes after placing an order
Because many Colink LLC products are custom produced, orders may move into production shortly after purchase.
If you need to change your shipping address, product, quantity, artwork, or other order details, contact us as soon as possible.
We will attempt to accommodate changes when operationally possible. However, once production, customization, packaging, or shipment has begun, changes may no longer be possible.
Responsibility after carrier handoff
Colink LLC is responsible for preparing and fulfilling the order according to the applicable order information and for handing the shipment to the selected or assigned carrier.
After the carrier accepts the package, the carrier controls the transportation route, delivery schedule, scans, delivery attempts, and final delivery process.
We will nevertheless make reasonable efforts to assist customers when a shipment encounters a problem.
Your order confirmation controls when applicable
Shipping options, estimated production times, estimated delivery dates, and charges displayed during checkout or in an order confirmation may contain information specific to your particular order.
Where an order-specific shipping estimate conflicts with a general estimate in this policy, the order-specific information will generally apply, subject to carrier availability, product requirements, and circumstances outside our reasonable control.
Shipping is part of the overall order terms
This Shipping & Fulfillment Policy should be read together with Colink LLC's Terms & Conditions, Refund & Return Policy, and Privacy Policy.
In the event of a conflict between this policy and another published policy, the applicable terms and conditions governing the specific transaction will determine how the issue is handled, to the extent permitted by applicable law.
Contact Colink LLC.
If you have a question about an order, delivery estimate, tracking number, address, shipping problem, or fulfillment status, contact our team with your order information so we can assist you as efficiently as possible.