Refund & Return Policy

01. Custom & Personalized Products

Many products offered by Colink LLC are custom-made or personalized according to customer specifications. These may include, but are not limited to, custom T-shirts, apparel, mugs, business cards, brochures, flyers, catalogs, promotional materials, and other printed products.

Because custom products are produced specifically for an individual customer, they generally cannot be returned simply because the customer changed their mind, selected the wrong option, no longer needs the product, or does not like the design after production has begun.

02. Eligibility for Returns or Replacements

A customer may be eligible for a replacement, reprint, store credit, partial refund, or full refund when Colink LLC determines that an order has a qualifying production or fulfillment issue.

Qualifying situations may include:

• The product received is materially different from the approved order.
• The wrong product was produced by Colink LLC.
• The wrong quantity was shipped due to an error attributable to Colink LLC.
• The printed design is materially different from the customer-approved proof due to a production error.
• The product arrives substantially damaged.
• A significant manufacturing or printing defect affects the usability or appearance of the product.
• The customer receives an item that does not reasonably correspond to the specifications confirmed with Colink LLC.

03. Items That Are Not Eligible for Return

Returns, refunds, or replacements may not be available for issues caused by customer-provided information, artwork, selections, or circumstances outside Colink LLC's control.

Examples include:

• Customer changes their mind after production.
• Customer ordered the wrong size, color, quantity, product, or specification.
• Customer provided incorrect text, spelling, contact information, logo, artwork, or other content.
• Customer supplied a low-resolution or unsuitable image and approved it for production.
• Customer requests a design change after approving the proof.
• Customer does not like the design despite having approved the final proof.
• Minor variations in color, placement, texture, or finish that are reasonably inherent to the printing process.
• Products damaged after delivery due to misuse, improper washing, improper storage, accidents, alteration, or normal wear and tear.

04. Artwork & Customer Approval

Where applicable, Colink LLC may provide customers with a digital proof, preview, mockup, or other representation of the proposed final product.

Customers are responsible for carefully reviewing all information contained in the proof before approving production.

This includes, where applicable:

• Spelling and grammar.
• Names and personal information.
• Logos and artwork.
• Colors and design elements.
• Product type and specifications.
• Sizes and quantities.
• Placement of artwork.
• Text, phone numbers, addresses, URLs, and other customer-provided information.

05. Color & Printing Variations

Printed colors may vary slightly from colors displayed on a computer, tablet, phone, or other digital screen. Screen brightness, monitor calibration, color profiles, paper or material characteristics, ink absorption, printing method, and lighting can affect the final appearance.

Minor variations in color, texture, placement, saturation, or finish that are reasonably consistent with the printing process will not necessarily qualify as a manufacturing defect.

Where a customer requires highly precise color matching, the customer should discuss the requirement with Colink LLC before placing the order.

06. Damaged Products

If your order arrives damaged, please contact Colink LLC as soon as reasonably possible after delivery.

To help us investigate the issue, customers may be asked to provide:

• The order number.
• A description of the damage.
• Clear photographs of the damaged product.
• Photographs of the packaging, shipping label, and any visible shipping damage.
• Any additional information reasonably requested by Colink LLC.

We may request photographs before approving a replacement or refund. In some cases, the damaged product may need to be returned for inspection.

07. Wrong or Incorrect Items

If you receive a product that was incorrectly produced or shipped due to an error by Colink LLC, please contact us promptly.

After verifying the issue, we may provide an appropriate remedy, which may include:

08. Return Authorization

Customers should not send products back to Colink LLC without first contacting us and receiving return instructions where a physical return is required.

Unauthorized returns may delay the review or processing of your request.

If Colink LLC determines that a return is required, we will provide instructions regarding the return address, shipping method, packaging, and any other applicable requirements.

09. Return Shipping

If an item is being returned because Colink LLC made an error or because the product was defective or materially damaged, Colink LLC may provide or reimburse reasonable return shipping costs, subject to review and approval.

If a return is approved for another reason and Colink LLC has agreed to accept the return, the customer may be responsible for applicable return shipping costs.

Shipping costs are generally non-refundable unless required by applicable law or unless the return is the result of an error attributable to Colink LLC.

10. Order Cancellation

Customers may request cancellation of an order by contacting Colink LLC as soon as possible after placing the order.

Cancellation requests are not guaranteed because custom orders may enter artwork preparation, material preparation, production, printing, finishing, packaging, or shipping shortly after the order is received.

11. Refund Processing

When a refund is approved, the refund will generally be issued using the original payment method, where technically possible.

The time required for the refunded amount to appear in a customer's account may vary depending on the payment provider, bank, card issuer, or financial institution.

Colink LLC is not responsible for delays caused by third-party payment processors or financial institutions after a refund has been submitted.

12. Partial Refunds

In certain circumstances, Colink LLC may determine that a partial refund is an appropriate resolution instead of a complete refund or replacement.

The amount of any partial refund will depend on the nature and severity of the issue, the affected portion of the order, and any other relevant circumstances.

13. Bulk & Large Orders

Large-volume, wholesale, business, event, or bulk printing orders may be subject to additional terms agreed upon before production.

These orders may involve custom quantities, special materials, production schedules, deposits, or other requirements that differ from standard online orders.

Where a separate written agreement, quotation, invoice, or order confirmation contains specific cancellation, return, replacement, or refund terms, those terms may govern the applicable order to the extent permitted by law.

14. Delivery Delays

Delivery dates and estimated shipping times may depend on production schedules, carrier availability, destination, weather, holidays, customs procedures, carrier disruptions, and other circumstances outside Colink LLC's reasonable control.

A shipping delay by a third-party carrier does not automatically qualify an order for a refund.

If an order is significantly delayed, customers are encouraged to contact us so that we can review the shipment and determine the appropriate next step.

15. Undeliverable or Incorrect Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

Colink LLC is generally not responsible for additional shipping charges, delays, or losses caused by an incorrect, incomplete, or outdated shipping address supplied by the customer.

If an order is returned to us because it could not be delivered, additional shipping charges may apply if the customer requests reshipment.

16. Refusal of Delivery

Refusing delivery does not automatically constitute cancellation or authorize a refund.

If an order is refused or returned without prior authorization, the customer may remain responsible for applicable production, shipping, return shipping, or other costs.

17. Product Care & Normal Wear

Customers are responsible for following any care or handling instructions provided with their products.

Damage caused by washing, drying, ironing, chemicals, excessive heat, improper storage, physical alteration, misuse, accidents, or ordinary wear and tear generally does not qualify as a manufacturing defect.

18. Digital Artwork & Design Services

Where Colink LLC provides artwork preparation, formatting, design assistance, or other creative services as part of an order, fees for work already completed may not be refundable once the work has been performed.

If a customer cancels a project after design or artwork work has begun, Colink LLC may retain or charge the portion of the payment corresponding to work already completed, subject to the applicable order terms and law.

19. Intellectual Property & Customer Content

Customers are responsible for ensuring that they have the necessary rights, licenses, permissions, or authorizations to use artwork, photographs, logos, trademarks, text, designs, and other materials submitted for printing.

Colink LLC is not responsible for intellectual property claims arising from customer-provided content.

Refund or return requests arising from disputes over customer-provided intellectual property may be subject to review and the terms of the applicable order.

20. Fraudulent or Abusive Refund Requests

Colink LLC reserves the right to investigate refund, replacement, return, or chargeback requests where there is evidence of fraud, abuse, repeated unreasonable claims, intentional damage, false information, or other misuse of the refund process.

Nothing in this section limits any rights a customer may have under applicable consumer protection laws.

21. Chargebacks & Payment Disputes

Customers are encouraged to contact Colink LLC before initiating a payment dispute or chargeback when an issue can reasonably be resolved through our customer service process.

If a chargeback is initiated, Colink LLC may provide relevant order information, proof of delivery, communications, approved artwork, production records, invoices, and other documentation to the applicable payment processor or financial institution.

Customers should not use a chargeback to obtain a refund for an issue that has already been resolved or for a custom product that was produced according to the approved specifications.

22. How to Request a Refund or Replacement

To request a refund, replacement, reprint, or return review, contact Colink LLC using the contact details provided below.

Please include as much of the following information as possible:

• Your full name.
• Order number.
• Email address used for the order.
• Description of the problem.
• Photographs or videos showing the issue, when applicable.
• Photographs of packaging and shipping labels when the issue involves shipping damage.
• Any other information that may help us investigate the request.

23. Review of Claims

All refund, return, replacement, and reprint requests are subject to review.

Colink LLC may request additional information, photographs, proof of the issue, or return of the affected product before making a final determination.

Our goal is to resolve legitimate production and fulfillment issues fairly while maintaining the integrity of our custom-order process.

24. Exceptions Required by Law

Nothing in this Refund & Return Policy is intended to exclude, restrict, or waive any consumer rights, warranties, remedies, or protections that cannot legally be excluded or limited under applicable law.

Where applicable law provides a customer with rights that differ from this policy, those legally required rights will apply.

Contact Colink LLC

If you have questions about this Refund & Return Policy or need assistance with an order, please contact us.